Privacy Policy

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address when you subscribe to our newsletter, fill out a contact form, or make a booking.
• Booking Information: Travel dates, preferences, special requests, and payment information when you book a tour or service.
• Account Information: Username and password if you create an account on our website.
• Marketing Preferences: Your preferences for receiving marketing communications from us.

1.2 Usage Information

When you visit our website, we automatically collect certain information, including:

• Technical Information: IP address, browser type and version, time zone setting, operating system, and device information.
• Usage Data: Pages visited, time spent on pages, links clicked, and browsing patterns.
• Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies. For more details, please see our Cookie Policy.

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Provide Services

• Process and confirm your bookings
• Respond to your inquiries and requests
• Provide customer support
• Facilitate your use of our website

2.2 Personalization and Improvement

• Personalize your experience on our website
• Recommend tours and destinations that may interest you
• Improve our website, products, and services
• Develop new features and offerings

2.3 Communication

• Send administrative emails (such as booking confirmations)
• Send newsletters and marketing communications (with your consent)
• Respond to your comments and questions
• Conduct surveys and collect feedback

2.4 Legal and Security

• Protect our rights, property, and safety
• Detect and prevent fraud and abuse
• Comply with legal obligations
• Enforce our terms and policies

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Email service providers
• Customer service providers
• Analytics providers
• Cloud hosting providers

These service providers are only authorized to use your information as necessary to provide services to us and are required to maintain the confidentiality of your information.

3.2 Travel Partners

When you book a tour or experience, we may share relevant information with our travel partners, such as tour operators, hotels, or transportation providers to facilitate your booking.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Portability

You have the right to request access to the personal information we hold about you and to receive your information in a structured, commonly used format.

4.2 Correction

You have the right to request that we correct inaccurate or incomplete information about you.

4.3 Deletion

You have the right to request that we delete your personal information in certain circumstances.

4.4 Restriction and Objection

You have the right to request that we restrict the processing of your information and to object to our processing of your information in certain circumstances.

4.5 Withdrawal of Consent

Where we process your information based on your consent, you have the right to withdraw that consent at any time.

4.6 Marketing Opt-Out

You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or by contacting us using the information below.

4.7 Exercising Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

7. International Transfers

We are based in Canada, and your information may be transferred to, stored, and processed in Canada and other countries where our service providers maintain operations. These countries may have data protection laws that are different from those in your country. We have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of these third parties before providing any information to them.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: