Terms of Service

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of our website or to products and services available through our website. We reserve the right to change these Terms of Service at any time, and your continued use of the website constitutes your acceptance of such changes.

2. Use of the Website

2.1 Eligibility

You must be at least 16 years old to use our website. By using our website, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into these Terms of Service.

2.2 Account Creation

Some features of our website may require you to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for safeguarding your password and for all activities that occur under your account.

2.3 Prohibited Conduct

You agree not to:

• Use our website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the website
• Use any robot, spider, or other automatic device, process, or means to access our website for any purpose
• Use any manual process to monitor or copy any of the material on our website
• Use any device, software, or routine that interferes with the proper working of our website
• Introduce any viruses, trojan horses, worms, logic bombs, or other material which is malicious or technologically harmful
• Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our website
• Use our website for any illegal or unauthorized purpose

3. Intellectual Property

3.1 Ownership

The content, organization, graphics, design, compilation, and other matters related to the website are protected under applicable intellectual property and other laws, including but not limited to copyrights, trademarks, and other proprietary rights. Unauthorized use of the material may violate copyright, trademark, and other laws.

3.2 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our website for personal, non-commercial purposes. This license does not include:

• The right to reproduce, distribute, publicly display, or publicly perform the content of our website
• The right to modify or otherwise make any derivative uses of our website or its content
• Any use of data mining, robots, or similar data gathering and extraction methods
• Any use of our website or its content other than for its intended purpose

3.3 Trademarks

All trademarks, service marks, and trade names used on our website are the property of their respective owners and may not be used without permission.

4. User-Generated Content

4.1 Content Submission

Our website may allow you to submit content, such as reviews, comments, and social media posts. By submitting content to our website, you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media.

4.2 Content Standards

You represent and warrant that your content:

• Is accurate and not misleading
• Does not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights
• Does not contain any material that is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, or otherwise objectionable
• Does not promote discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group
• Does not violate any applicable law or regulation

4.3 Monitoring and Enforcement

We have the right, but not the obligation, to monitor and edit or remove any content submitted to our website. We may remove any content that violates these Terms of Service or that we find objectionable for any reason.

5. Bookings and Reservations

5.1 Booking Process

When you make a booking through our website, you enter into a contractual relationship with the travel service provider (such as a tour operator, hotel, or transportation company), not with Explore Canada. We act as an intermediary between you and the service provider.

5.2 Booking Confirmation

Your booking is confirmed once you receive a confirmation email with a booking reference number. Please review all details in the confirmation email for accuracy.

5.3 Payment

Payment terms vary by service provider. Some bookings require full payment at the time of booking, while others may require a deposit with the balance due before the travel date. All payment terms will be clearly communicated during the booking process.

5.4 Cancellations and Refunds

Cancellation and refund policies vary by service provider. These policies will be communicated during the booking process and in your confirmation email. Please read these policies carefully before completing your booking.

6. Disclaimer of Warranties

YOUR USE OF OUR WEBSITE IS AT YOUR SOLE RISK. THE WEBSITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT GUARANTEE THAT OUR WEBSITE WILL MEET YOUR REQUIREMENTS, THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH OUR WEBSITE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE WEBSITE WILL BE CORRECTED.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE WEBSITE; OR (C) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE WEBSITE SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT PAID BY YOU TO US FOR THE PAST SIX MONTHS.

8. Indemnification

You agree to indemnify, defend, and hold harmless Explore Canada, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to (a) your use of our website; (b) your violation of these Terms of Service; (c) your violation of any rights of another; or (d) your conduct in connection with the website.

9. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the Province of British Columbia, Canada, without regard to its conflict of law provisions. You agree to submit to the personal and exclusive jurisdiction of the courts located in Vancouver, British Columbia for the resolution of any disputes arising out of or relating to these Terms of Service.

10. Termination

We may terminate or suspend your access to our website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms of Service. Upon termination, your right to use the website will immediately cease.

11. Miscellaneous

11.1 Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices published by us on the website, constitute the entire agreement between you and us concerning your use of the website.

11.2 Waiver

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

11.3 Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

11.4 Assignment

You may not assign or transfer these Terms of Service without our prior written consent, but we may assign or transfer these Terms of Service without restriction.

12. Contact Us

If you have any questions about these Terms of Service, please contact us at: